What are the specs for each piece of cookware?
Each piece of Misen Cookware is made of 3.0mm, 5-ply composite with alternating layers of stainless steel and aluminum. The weight & dimensions of each piece are as follows:
—10” Skillet— Weight: 1.3kg or 2.8 lbs Diameter: 28cm or 11” Base: 20cm or 7.8” Primary Handle: 20cm or 7.8” Total Length: 48cm or 18.9”
—12” Skillet— Weight: 1.6kg or 3.5lbs Diameter: 30.5cm or 12” Base: 23cm or 9” Primary Handle: 22.8cm or 9” Total Length: 53cm or 21”
—2 QT Saucier— Weight: 1.2kg or 2.6 lbs Diameter: 21.5cm or 8.5” Base: 16cm or 6.3” Primary Handle: 19.7cm or 7.75” Total Length: 41cm or 16.3”
—3 QT Saucier— Weight: 1.5kg or 3.3lbs Diameter: 22.8cm or 9” Base: 16cm or 6.3” Primary Handle: 20.3cm or 8” Total Length: 43cm or 17”
—3QT Sauté— Weight: 1.8kg or 4lbs Diameter: 28cm or 11” Base: 23cm or 9” Primary Handle: 24cm or 9.5” Total Length: 52cm or 20.5”
—6QT Sauté— Weight: 2.4kg or 5.2lbs Diameter: 31.8cm or 12.5” Base: 28cm or 11” Primary Handle: 26.6cm or 10.5” Total Length: 58.4cm or 23”
—8 QT Stockpot— Weight: 2.4kg or 5.2lbs Diameter: 25.4cm or 10” Base: 22cm or 8.6” Total Length: 34.5cm or 13.6”
Last updated: September 14, 2017 07:24
Can I use the Misen Cookware in the oven?
Yes! We’ve designed Misen Cookware to be durable & versatile for all your cooking needs! It works great in the oven.
Last updated: September 14, 2017 07:24
Is Misen Cookware dishwasher safe?
Yes! All of our cookware is dishwasher safe and easy to care for!
Last updated: September 14, 2017 07:24
Can I use Misen Cookware on Induction?
All Misen Cookware pieces can be used on induction, electric, and gas stovetops.
Last updated: September 14, 2017 07:24
Will the cookware be available in nonstick?
As of right now, Misen Cookware is only available in the 3.0MM, 5-Ply Stainless steel finish.. However, we are currently working with our manufacturers to explore the possibilities of different finishes on our cookware for the future.
Last updated: September 14, 2017 07:24
Where is the cookware manufactured?
Misen Cookware is manufactured just outside of Shanghai.
Last updated: September 14, 2017 07:24
Why did you choose to use Stainless Steel & Aluminum as your materials?
We chose stainless steel because it’s great at retaining heat, highly durable & easy to maintain. However, it’s poor at conducting heat. To balance this, we chose to incorporate aluminum which is great at conducting heat but poor at retaining it. With the blend of the two materials, we came up with a 5-ply hybrid that is a good heat conductor, good at retaining heat, easy to maintain, durable & affordable.
Last updated: September 14, 2017 07:24
Can I purchase items individually?
For the time being, you are only able to purchase the 10” or 12” skillet individually.
Last updated: September 14, 2017 07:24
How do add-ons work?
We currently offer 3 different add-ons for your order. To add these to your order, simply increase your pledge level by the amount of the add-on. The costs of the add-ons are as follows:
—-10” Skillet: $50 12” Skillet: $60 Skillet Set: $100— Please see the example below for adding each item to our essential set.
Essential Set + Shipping ($280) + 10” Skillet ($50) = $330 Essential Set + Shipping ($280) + 12” Skillet ($60) = $340 Essential Set + Shipping ($280) + Skillet Set ($100) = $380
Last updated: September 14, 2017 07:24
Are lids included with the cookware?
Our Starter, Essential & Complete cookware sets include several interchangeable lids. At this time, we are not offering lids as individual items or add-ons. However, this is something we could pursue in the future.
Last updated: September 14, 2017 07:24
Which set is best for me?
Which cookware you need is influenced by a number of factors, namely: what kinds of foods you typically cook, how many people you cook for, how much storage you have, and if you want to limit yourself to the bare minimum or give yourself a few extra pieces to experiment with (or for entertaining).
We’ve created three sets of Misen Cookware that accommodate most people’s needs in a home cooking setting. Note that you are also able to supplement any set with additional add-ons (see below) as may fit your cooking needs. The Starter Set features the 10” Skillet, 3 QT Saucier, and 3 QT Sauté pan plus lids. This set is perfect for individuals or couples who may have limited storage space in their kitchen and are new to cooking.
The Essentials Set features the 10” & 12” Skillets, 3 QT Saucier, 3 QT Sauté, 8 QT Stockpot plus lids. This set is ideal for couples with small or medium kitchens who tend to cook often.
The Complete Set features the 10” & 12” Skillets, 2 QT & 3 QT Saucier, 3 QT & 6 QT Sauté, 8 QT Stockpot plus lids. The Complete set is perfect for couples or families that love cooking and entertaining.
Last updated: September 14, 2017 07:24
When should I receive my cookware?
Shipping will take place in February 2018
Last updated: September 14, 2017 07:24
Do you ship internationally?
We currently are shipping domestically to the entire US as well as internationally to Canada and the EU. Shipping rates vary on your location but are outlined when you select your destination. Customers are responsible for customs and duty costs.
Our team is currently working to add more international locations. If you have somewhere that you would like our product shipped, please let us know and we’ll do our best to accommodate the request!
Last updated: September 18, 2017 11:26
What if there’s an issue with my cookware?
Stuff happens, and when it does we’re here to help. In the unlikely event that there is an issue with your order, send us a note at [email protected] and we’ll take care of you!
Last updated: September 14, 2017 07:24
Return Policy?
While we have no problem replacing or fixing Misen Cookware products, we unfortunately do not offer refunds or returns on items received as Kickstarter rewards.
Support from our Kickstarter backers allows us to run production, gain feedback and design new products. Kickstarter products are referred to as “rewards” because they are not purchases in the traditional sense. They are rewards for supporting our business in a similar way that public television funds their service through pledges from viewers.
However, if there are any problems with your product, we encourage you to tell us about it by emailing [email protected] so that our team may take care of the issue.
Last updated: September 14, 2017 07:24
How can I select my bonus knives in the survey?
The Misen team are managing that side of the campaign outside of BackerKit, and will follow-up with backers for this reward on their end. Feel free to contact them on their website for more information: misen.co
Last updated: November 16, 2017 13:50
I have leftover credit in my survey, but I cannot select add-ons- what's up?
Add-ons would not be available for backers outside of the United States. Feel free to reach out to Misen directly with any refund or add-on exception inquiries that they can offer more exact information for you on going forward: misen.co
Last updated: November 16, 2017 13:51
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.